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Appointeeship Programme by Sova Healthcare

Financial abuse of the elderly or people suffering of Alzheimer's or Dementia is sadly too common, when it should never be something you or your family should worry about , especially when you already have to take such close care of your health. This is why, at Sova Healthcare we are extremely proud to be able to offer an appointeeship service alongside our other home care services. As one of the few care providers in the country offering this type of financial help and support, our aim is to allow those with learning, physical or mental disabilities, vulnerable adults and older people the financial help and guidance needed to be able to live independent, unrestricted lives.

If you choose Sova Healthcare as your corporate appointee, we can aid and support you with any financial business you are unable to handle by yourself, including bill payments, budgeting advice, dealing with debt, help with benefit claiming and general money management.

The appointeeship programme, alike all of the domiciliary care services we provide, is designed around you and is personalised to suit your specific needs. We believe that you should be able to retain ownership over your own finances and that you should never feel as if you’re not in control. Our aim is to empower the individual rather than assume responsibility. Therefore, we personalise the programme for you as well as its process taking into account your specific abilities and disabilities. We pride ourselves in being able to provide a high standard of advice and guidance on financial matters without taking overall control.

Sova Healthcare also take a very creative and person-centred approach when dealing with your finances: we can be in regular contact with you and base our services around your lifestyle. We take into account your personal goals in life and help you spend your money in a way that is most beneficial to your wellbeing and happiness. We regularly liaise with your family to ensure a compassionate and caring approach is taken and that your thoughts and wishes are always listened to. Our staff are highly trained in monetary matters and you can rest assured that your financial affairs will be in good hands.

What choosing Sova Healthcare as your appointee means:

  • Working directly with the Department of Work and Pensions and informing them of any changes in your circumstances to avoid complications with funding matters, benefits and/or overpayments.
  • Assessing which level of support would suit you and your personal needs best.
  • Overseeing payment for general living costs on your behalf including nursing home and care home fees.
  • Ensuring that you receive any benefits or funding you are entitled to.
  • Providing you with expert creative advice and solutions for daily money management issues.
  • Being in regular contact with you and work alongside families, home carers and social workers.
  • Supplying your personal carers with an ‘Expense Card’ for day-to-day costs such as food shopping, travel and outings.
  • Taking safeguarding measures and offering security to prevent financial abuse of elder clients or clients affected by Alzheimer’s disease, dementia or any other illness making them particularly vulnerable.
Call us on 0800 688 8866 if you require any further information regarding the Appointeeship Programme, have a look at our FAQs or alternatively, email us on and we will be happy to help.

Appointeeship Programme FAQs:

What is an appointee?

An appointee is either a person or an organisation that is appointed to manage someone’s finances when they are unable to do so themselves due to illness or disability, and could be at risk of financial abuse. As your appointee, we would handle all your financial dealings including receipt of benefits.

What is the difference between an appointee and a corporate appointee?

An appointee is an individual, usually a family member or friend, who takes responsibility for somebody’s finances. A corporate appointee is an accredited organisation who is designated by the Department of Work and Pensions to take accountability for someone’s finances. Sova Healthcare is a corporate appointee. We are proud to be able to offer corporate appointeeship on top of a large number of other home care services. This makes it a convenient way for you to receive care from just the one care provider, rather than having to deal with several different organisations.

When would somebody need a corporate appointee?

If a person who is incapable of managing their own finances does not have a suitable family member or close friend to become their appointee, an organisation such as Sova Healthcare can be their corporate appointee.
Could somebody have more than one appointee?
No, only one appointee can be allocated to any one individual. An appointee, however, can work for more than one client.

What are the responsibilities of an appointee?

As your appointee we will be responsible of ensuring you receive in full all the benefits you are entitled to and that all your bills are paid. We would also be accountable for liaising with the Department of Work and Pensions on your behalf and keeping them up-to-date on your situation, reporting any changes of circumstance. Changes in circumstance could include a change of address or bank account, updates on a medical condition, or the amount of savings you have (as this affects benefits).

We can also help you with other money matters such as agreeing on a budget with you to help you pay for living expenses, helping you save money, and assist you in dealing with debt.
Who are the Department for Work and Pensions?
The Department for Work and Pensions The Department for Work and Pensions is the UK’s largest public service department, managing welfare, pensions and child maintenance. It administers all age, health and disability related benefits. As your appointee, we would be responsible for reporting monthly updates directly to the Department for Works and Pensions on your behalf.
Is there a minimum age for an appointee to be?
Yes, an appointee must be over the age of 18 years old.

Under what circumstances would an appointeeship end?

An appointeeship ends when the appointee no longer wishes to act as an appointee, if they are not acting responsibly and in the best interest of their client, or if the client passes away.
What is an ‘Expense Card’?
Your carer can use an Expense Card to make purchases for you such as your food shopping and other necessities. The cards can also allow you to pay for things online and to withdraw cash from any ATM points in the same way that a debit or credit card can. It operates in a similar way to a debit card, in that you can only spend as much as the funds transferred onto it allow you to. Together with your carer you will discuss and come up with a budget and decide on the amount that will be transferred onto your card every month. Extra money or a change in amount can also be dealt with easily and efficiently. The Sova Healthcare Expense Card is a convenient and safe method for your carer to use your money to buy you what you need. For any other information about he Expense Card, please contact us and we will be happy to help.

How do I know if I am entitled to any benefits?

To discover what you might be entitled to, you can contact your local authority. Alternatively, you can contact us and we can find out for you on your behalf.
What happens when a person with an appointeeship dies?
If their client dies, the appointee must inform the Department of Work and Pensions as soon as possible, who will then deal with the closure of the appointeeship and transfer the person’s account over to the next of kin.

Please email us on if your question has not been answered, or for any other information on appointees or our Appointeeship Programme, do not hesitate to call us on 0800 688 8866.