Are you looking for dementia care at home for yourself or a loved one? Maybe a family member or friend is providing care but could use additional support? Choosing the right Dementia care provider can often feel overwhelming. Knowing the right questions to ask can help ease the stress of the decision-making process, allowing you to choose with confidence and peace of mind.
Here is a list of questions to ask a potential dementia care provider for their services to align best with what you or your loved one needs.
Care Plans and Personalisation
- What’s the difference between live-in home care and residential care?
- Why should we opt for domiciliary care?
- Do you think dementia care at home is suitable for the individual?
- How do you match caregivers with individuals?
- How often are care plans reviewed and updated?
- Can we tailor the care plan to meet changing needs and preferences?
- Are the care plans specific to the stage of dementia the individual is in?
- What dementia-friendly activities do you offer?
- How will you get to know and bond with the individual?
Staffing and Qualifications
- What qualifications do your carers have?
- How do carers stay up-to-date with dementia care practices?
- Will there be consistency with the carers visiting?
- How often do you do background checks on your carers?
Safety and Security Considerations
- How do carers manage wandering or other potentially dangerous behaviours?
- Do you provide security technology, like alarms or trackers, to ensure safety?
- How do you balance independence and awareness with the individual?
- Do you help create a dementia-friendly environment?
Emergency Procedures and Medical Support
- How do we contact you in an emergency? Do we have a dedicated contact?
- What are your emergency and risk protocols?
- What kind of medical support is available if needed?
- Is there a backup plan if a carer is unavailable due to illness or an emergency?
Family Involvement and Support
- How do carers work with family members to ensure the best care?
- Do you communicate with families or loved ones?
- Are the family involved in care updates and decisions? How are we informed?
Evaluating Care Provider Reputation and Reviews
- How would you describe the values and culture of your services?
- Can you provide testimonials from families who have used your services?
- What other services do you offer which could be relevant?
- What’s your CQC rating?
- What makes your care unique?
- How do you handle complaints or concerns from families?
- How do you ensure transparency and accountability in your services?
How Sova Healthcare Can Help You
Sova Healthcare is a CQC-rated ‘Good’ provider, offering specialist services with you in mind. Learn more about our dementia care services by finding your local office or speaking with a member of the team at 0800 688 8866.