This service was meeting all CQC national standardsLatest report published on 25 June 2016 Read Our Bradford Report > Read Our Leicester Report >
Specialist Care Services: Our ProcessEverybody is different and has different requirements; this is why our specialist care services are always tailored to each individual. The home care assessment process that we undertake ensures that your needs are seen to as effectively as possible and that you are 100% happy with the care that you receive from us.
1 Contact the Office
When you call us with an enquiry, we will do our utmost to help you as much as we can over the phone. You may wish to find out about our services, our policies or how we personalise our care. From then, we will arrange an initial meeting with you for as soon as possible. This could be in your own home, or if you’d prefer, at one of our offices, whichever is most convenient for you.
2Care Assessment & Support Plan
At the initial meeting we will carry out an in depth assessment of your particular needs and requirements and discuss your situation with you and your family. We will also talk in more detail about the different services we offer and which ones could help you live a more comfortable, safe and happy life. From this we will then formulate your own personalised support plan, covering every area that you feel you require support with. We will make sure we take into account everything you and your family have requested to ensure your happiness and satisfaction with the plan.
Once we have completed the support plan we will send you and your family a copy for you to look over and make any changes to if required.
3 Your Carers
Once you and your family are completely happy with the final result we will begin to assign you your personal carers. Our assigning process takes every care to match you with the right workers, taking into account your age, personality, lifestyle and beliefs. We also believe that you should have a limited amount of carers assigned to you to give you the opportunity to build strong relationships with them. We understand that nobody wants to be cared for by somebody new every week, so we take extra care in this stage of the process to ensure you only have a select few carers who are all specialised in the field relevant to your needs.
4 Your Care Commences
After these stages are completed, we will be ready to provide you with the outstanding personalised care you deserve. Please remember that your support plan will always remain flexible and if your situation changes at any time it can be adapted and your care increased or decreased.