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Finding the right home care agency and care workers for your loved ones can be a difficult task. We have put together a useful list of the right questions to ask when searching for home care services, knowing the right questions to ask can make all the difference to ensure you are making the right decision. 

About the care workers the agency provides: 


  • Do you carry out background checks on your care workers?
  • Do you carry out a DBS?
  • What type of qualifications do your caregivers have and do they receive regular training?
  • Do you require your care workers to have a minimum amount of experience?
  • What type of training do they receive and how often is this updated?
  • Are your caregivers insured through your agency?
  • What is your reference policy for your care workers? Are they required to give at least 2 written references?
  • Will my relative have a regular care worker?
  • What if a care worker is unable to make it due to ill health or bad weather conditions?
  • Will records be kept? I.e for the care that has been given and the time spent?
  • Do you provide copies of these records if requested?

About your relative’s needs

  • Will you be conducting your own assessment before offering a care plan? And what will this assessment consist of?
  • Will the needs be matched to the most suitable carer?
  • Will we be able to request a different care worker if the one provided isn’t suitable?
  • What happens in the event of a medical emergency? How is this usually dealt with?
  • If a care worker requires a key to access my relatives home, how will you ensure this is kept safe and secure?

General questions about the agency:

  • How long has your agency been providing home care services? (ask more specifically about the type of care your relative requires)
  • What are your charges for the services required?
  • Can we get a copy of the standard contract of work with private clients?
  • Do you have a standard contract for work with private clients? Can we see a copy?
  • Are your care workers/agency regulated? And by whom?
  • Is there any additional charges on weekends/bank holidays? Is care provided on these days?
  • What type of insurance do you have? Does this just cover your care workers or my relative as well?
  • Are services available 24 hours a day, seven days a week? Is management available 24/7?
  • Can I talk to references that have used your services recently?
  • Is it possible to have a trial period.

At Sova Healthcare we are passionate about providing the best service possible to you and your relative, if you have any questions regarding our agency, the care workers or any other general questions please do not hesitate to contact us today.
Home Care Services in Leicester

Dementia affects 1 in 6 people over the age of 80, with over 850,000 people in the United Kingdom. 280,000 people with dementia live in care homes. That leaves 570,000 dementia sufferers living at home, showing the need for dementia home care services is essential to make sure their health is constantly monitored, and they are safe.

Sova Healthcare offers home care services, and one place in which we operate is in Leicester. With a population of over half a million people, home care in Leicester is important, with over 3000 cases in the city centre, with there being a population of approximately 50,000 people over the age of 60. There are a further 9000 dementia cases across Leicestershire.

Survey Shows Preference for Dementia Home Care

A recent survey of approximately 1000 home care workers of dementia sufferers in the UK found that a third reported the person with dementia as living at home with the disorder for several years. However, 83% of respondents said that being able to live at home is very important to people with dementia. Offering home care services in Leicester is something we are profoundly proud of, and at Sova we are proud of the comprehensive work we are able to offer to sufferers and their families.

Dominic Carter from the Alzheimer's Society says:

"People with dementia frequently tell us that it is important to them that they can stay at home for as long as possible. The reasons for this are varied but could include the value of feeling independent, the familiarity and routine of the home environment or worries that a new home will be confusing or daunting."

We are aware that everyone is different and has different requirements, which is why we always tailor our services to each individual. The Alzheimer's Society survey also found that 59% of respondents said that being active in the community was something that was very important to people with dementia, and that is something we encourage here at Sova Healthcare.

How We Can Support You

We know how important it is to retain as much independence as possible, as it gives you a better quality of life, as we will support you in whatever way you need, no matter what your circumstances.

We know however that cases of dementia are on the rise, with an estimated 3,700 cases expected in Leicester by 2025 for over 65s. We believe in assisting people the way they wish to be cared for. This is not always possible for everyone, so we advice getting in contact during the early stages of dementia so you can be cared for exactly how you want.

As dementia worsens, each individual will require more assistance in their day-to-day lives, and making sure everything is something that they recognise is key. The later stages require 24/7 care, and having a live in carer who you know and trust will relieve a lot of the pressure on you and your family. While it may not always feel like it, dementia sufferers will still feel an emotional connection to loved ones and those around them. Sova Healthcare offers palliative home care and specialist palliative home care to help during this difficult time.

If you'd like to speak to someone about Sova's Leicester home care services, or our home care services in Birmingham or Bradford, do not hesitate to get in touch.

Care at home

Why choose home care?

As we grow older, we can sometimes find difficulty in everyday tasks. From getting around to cooking and cleaning, age and illness can often limit many aspects of our life. Whilst some people have family and friends around to lend a hand, others can find that these restrictions cause a real problem within their routine.

Independence is something that people worry about when they begin to struggle, but requiring a little extra assistance doesn’t need to compromise an independent way of life when it comes to home care.

What is home care?

Home care refers to a level of assistance within your own home. An ideal situation for when hospital care is not necessary, and a care home is not appropriate. It provides a middle ground for people who wish to continue living in their own home but have simply grown to need an extra hand with certain tasks.

There are different levels of care available to cater for different needs. In each case, a specially trained professional visits the home to assist.
  • Personal & Housekeeping Care refers to a rounded level of care. Where any household tasks are taken care off, as well as personal hygiene and general wellbeing. Personal domiciliary care can help a person to continue to feel like themselves, while housekeeping care can ensure they are living comfortably and continuing to enjoy their own home.

  • Nursing Care is best when the person requiring care is dealing with an illness. This type of live-in care ensures that they are receiving the correct level of medication and dealing with any symptoms in the best way possible.

  • Companionship Care is predominantly about providing some social time. According to Age UK, in May 2016, over 2 million people over the age of 75 are living alone in the UK. For those with few friends and family, companionship can make a big difference to their happiness.

How does care at home benefit you?

One of the greatest benefits of home care is its flexible nature. Those being cared for can enjoy their own home and continue to live as they wish, as care can be tailored around them. Home care ranges from 24 hour round-the-clock to short and emergency visits, meaning that each person has an arrangement that has been carefully decided upon based on their individual needs.

Home care offers one-on-one assistance, bringing with it a personal touch and a high standard. All care agencies report to the Care Quality Commission and carers are put through a series of checks to ensure their eligibility in such a position of trust.

If you are considering how home care could benefit you, or a loved one, and would like to know more about our home care services in and around Birmingham, Leicester and Bradford, get in touch with Sova Healthcare today to discuss how we can help.
Birmingham office

Providing clients with the highest quality of home and domiciliary care services, tailored to their personal needs and requirements, Sova Healthcare has been growing over the last year. As a result, and in order to expand the areas we can offer our care services to, we have decided to open new offices in Birmingham to offer the best Alzheimer’s, Dementia, Night Care and other services to the Birmingham and West Midlands.

Home & Domiciliary Care Services in Birmingham

In our experience, the Birmingham area has sometimes been lacking in providing personal, high quality care to the elderly. In fact, earlier this year the City Council was accused of being heartless when finding care home placements for the elderly with an ‘eBay-style auction’ system. This system, which is said to take the humanity out of care, has brought a sharp rise in safeguarding issues in the region and has been called 'broken', leading to a system from which ‘our elderly are suffering’. 

Sova Healthcare is different. We offer a range of home care services that all have one thing in common, which is our absolute priority of putting the clients first. Our home carers and assistants, specialising in Alzheimer's, Dementia and other types of care services, are all highly trained towards providing clients with the most personalised, understanding and professional care and support, while also always ensuring that their independence isn't being taken away. Indeed, we pride ourselves on helping our clients to maintain their independence and freedom to enable them to enjoy their golden years as much as possible, while also ensuring peace of mind for relatives and loved ones. 

We will soon be opening our new offices in Birmingham, providing the area with a range of personalised home and domiciliary care services.

To find out more about the various home care and domiciliary care services we offer, download our brochures or get in touch with a member of our friendly team.


What is Live-in Care? 


Live-in care is a type of personalised care service where the carer lives at the client’s home, providing them with support and companionship in the comfort of their own house and with familiar surroundings. 

If you chose to opt for live-in care services, you would have a carer on hand at all times, providing you with professional healthcare, along with assistance for bathing and other everyday tasks. Your live-in carer will also be able to assist you throughout the night if needs be, ensuring you get a peaceful and comfortable nights sleep. 

Are live-in Care Services Right for You? 


If you’re someone who values your independence, yet is aware that as you get older you need more help and support for daily tasks, live-In care services are probably right for you. If you need more assistance with activities such as bathing, cooking and cleaning, a 24h live-in carer will be able to fully support you, ensuring that you do not burden yourself with too many chores and that you avoid any accidents. 

If you require around the clock 24 hour care, this doesn’t have to mean moving out of your home. If you choose domiciliary care services such as live-in care, your own personal carer would be able to provide you with the very best care for all required tasks, from administering medication and assisting with domestic duties, to providing you with companionship and ensuring that your quality of life is not affected. 

In addition, this type of home care service is entirely personalised, which means that your carer would work to your timetable and adjust to your lifestyle, in order to ensure a seamless transition for you and your loved ones. Live-in care also ensures the very highest quality of service, as you will get to know one another and develop a close and understanding relationship.

Unlike other types of specialist care services, live-in care has the benefit of providing clients with invaluable companionship; as well as someone who can assist you with medication, bathing and domestic tasks, you can find a friend in your carer. Your carer will be someone who can support you, with whom you can share all your thoughts and feelings, building a bond of trust and true friendship. 

If you’re interested in how Sova Healthcare can provide you with the very best live in care services, you can download our brochure for more information, or contact us today to further discuss your needs and requirements.